OrbitStay Vacation ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect when you use OrbitStayVacation.com or contact us via WhatsApp or email, how we use it, and the choices available to you.
1. Information We Collect
When you submit a booking inquiry or complete a reservation, we may collect: your full name, WhatsApp/phone number, email address (optional), desired check-in/check-out dates, number of guests, and any special requests or notes you provide. We do not collect payment card details directly; payments are made via bank transfer, e-wallet, or QRIS coordinated through our team.
2. How We Use Your Information
We use the information you provide to: confirm villa availability, process and confirm your booking, communicate with you about your stay via WhatsApp or email, coordinate with the relevant villa owner/caretaker on your behalf, and improve our services. We do not sell your personal data to third parties.
3. Sharing With Villa Owners
Because OrbitStay Vacation facilitates bookings for independently owned villas, we share the necessary booking details (guest name, contact number, stay dates, guest count) with the relevant villa owner or caretaker so they can prepare for your arrival. We limit this sharing to what is reasonably necessary to fulfil your booking.
4. Data Retention
We retain booking-related personal data for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements, after which it is deleted or anonymised.
5. Your Rights
You may request access to, correction of, or deletion of your personal data held by us, subject to any legal retention obligations, by contacting us using the details below. We will respond within a reasonable time.
6. Cookies & Website Data
This website may use basic session data (such as your selected language) to improve your browsing experience. We do not use third-party advertising trackers.
7. Security
We take reasonable technical and organisational measures to protect the personal data you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact
For questions or requests regarding this Privacy Policy, please contact us at bisnis.orbittripvacation@gmail.com or +62881024055993, or write to us at SPAZIO TOWER OFFICE BUILDING LANTAI 2 UNIT 201 JL. MAYJEND JONOSEWOJO NO.KAV, Kel. Pradah Kalikendal, Kec. Dukuh Pakis, Surabaya, Provinsi Jawa Timur 60225.